Shipping policy

Shipping

Ebevptibs
Andreas Manfred Franke
Ruhesesselweg 2, 80331 München, Germany
Email: info@ebevptibs.store
Phone: +49 89 24070800

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Massage chairs

Full-size massage chairs are heavy and ship on a pallet; the flagship ships in a heavy carton and needs two people to position. Delivery is kerbside: the carrier brings it to the nearest accessible door — check your doorways, the chair's reclined footprint and clearance behind it before ordering. Cushions, seat massagers, the calf-and-foot massager, headrests, covers and care ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.